5 Steps to Improve Your Call Centre Customer Service

Customers are important for your business and in today’s world, when your customers are global; the only way you can interact with them is through call centers. A call center is now an integral part of your business and has a direct impact on your customer satisfaction.  If your call center customer service is not […]

10 Ways to Reduce Expenses as a Small Business Owner

Reducing expenses for your small business doesn’t mean slashing costs across the board. In fact, there are a few areas that should never be cut, including insurance, employee training and workplace safety measures. Instead, you must be able to locate areas where you can reduce expenses without obstructing profitability or efficiency. Instead of thinking in […]

You’re All Awesome!

This is a weird post, but absolutely necessary.  I work with some incredible people, and I felt it was important to voice that. So, if you are a client of mine, vendor, or colleague…chances are good that you are awesome! If you subscribe to these posts, drop by occasionally, send comments and questions to me…chances […]

Best Bookkeeper Website?

Hi everyone.  I’ve come across a lot of interesting things online over the past few years. I’m constantly surprised by all the sites and services popping up for bookkeepers and accountants. But, if you told me that there would be a contest for the best bookkeeper/accountant website, I’d be hard pressed to believe you.  Well, […]

How Much is Your Small Business Worth?

If you are considering selling your small business, one of the first questions you will ask yourself is how much is my company worth? The ultimate answer to your question is your business is worth however much someone is willing to pay for it. It is important to set your selling price at a level […]

Outsourced Bookkeeping for Small Businesses

Having good accounting is one of the most important details to consider for any small or medium-sized business that is looking to be successful. However, the legwork of bookkeeping is more often than not a full-time job. Many small businesses and start-ups simply do not have the manpower or the expertise to perform proper bookkeeping […]

Guide to Self-Employed Income Protection

  As someone who runs their own business, you are no doubt aware of the negative effects illness can have on your income. Unlike people who are employed by a company, self-employed workers get no handy sick pay if they can’t make it into the office. But whilst you may be able to struggle on […]

Visa Debit Cards…Almost Useful in Canada

About 6 months ago I opened a bank account at TD Canada Trust. Other members of my family have accounts there. They have amazing hours, and I thought it would make it easier to transfer money between accounts this way. To my surprise, I was handed a debit card with a Visa logo on it. […]

Five Ways Virtualization Can Revolutionize a Business

Many businesses find that utilizing the cloud for communications that may involve sharing documents or larger files like graphics, is becoming a necessity. The cloud environment allows customers access the company’s website, search for a particular folder, find the documents related to their case, and review what work has been done for them. They are […]

QuickBooks Tip – Keyboard Shortcuts

Despite the surge of cloud based accounting software, I know many of you are still using offline desktop applications. For me, my weapon of choice is QuickBooks. One of the major reasons I still like using QuickBooks is speed. No matter how many bells and whistles an online service adds, it still can’t replicate the […]